BuildHER SIGNATURE PACKAGE AGREEMENT
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This Agreement is made on 16/09/2026,
between:
Client Name:
Client Business Name:
Client Email:
(Client/you/your)
and Services Provider:
Nicola Liggins & Claire Spencer
Trading as BuildHER HQ
Email: admin@buildherhq.com
(Service Provider/BuildHERHQ/we/us/our)
Nicola Liggins and Claire Spencer enter into this Agreement jointly and severally. Each shall be individually and collectively responsible for obligations under this Agreement.
1. INTRODUCTION
1.1 These Terms govern the provision of the Signature Package services and any related mentoring, implementation support, photography, materials or resources (Services).
1.2 By signing this Agreement, completing purchase, or making payment, you confirm that you have read, understood and agree to be legally bound by these Terms.
1.3 This Agreement constitutes the entire agreement between the parties and supersedes all prior discussions, negotiations or representations.
1.4 The Client acknowledges that they have not relied on any statement, promise or representation not expressly set out in this Agreement.
2. FORMATION
2.1 A legally binding contract is formed when you:
- Sign this Agreement (electronically or physically); or
- Make payment for the Services;
and we confirm acceptance in writing (including by email or onboarding communication).
2.2 Electronic signatures shall have the same legal effect as handwritten signatures.
2.3 This Agreement may be executed in counterparts.
3. THE SERVICES
3.1 Included Services
The Services shall consist only of those elements expressly included within the Client’s selected package as confirmed in writing at the time of purchase (Agreed Scope), which may include:
- 12x 1-hour strategic business mentoring sessions (with Claire Spencer)
- 12x 1-hour collaborative website & systems mentoring sessions (with Nicola Liggins)
- Voxer support (where included)
- Brand photography (where included)
- Strategic mentoring and guided implementation delivered during sessions
3.2 Nature of Services
Services are delivered on a collaborative, done-with-you mentoring basis.
BuildHER HQ does not provide done-for-you agency services, outsourced build services or delegated execution unless expressly agreed in writing.
3.3 No Partnership
Nothing in this Agreement creates a partnership, employment, joint venture or agency relationship.
3.4 Third Parties
We may engage contractors or third-party providers where reasonably required.
3A. METHOD OF DELIVERY
3A.1 Unless otherwise agreed in writing, all mentoring and working sessions shall be delivered remotely via Zoom or an equivalent video conferencing platform.
3A.2 In-person sessions are not included unless expressly agreed in writing and may incur additional fees.
3A.3 The Client is responsible for ensuring access to appropriate technology and a stable internet connection.
3A.4 Session time shall not be extended, repeated or rescheduled due to technical issues arising from the Client’s equipment, internet connection or environment. The full scheduled session shall be deemed delivered.
3B. VOXER SUPPORT (WHERE INCLUDED)
Voxer support is supplementary and not unlimited access.
Availability:
- Monday to Friday
- 9:00am-5:00pm (UK time)
- Excluding UK public and bank holidays
Responses will be provided within a reasonable timeframe during working hours. Immediate responses are not guaranteed.
Excessive, inappropriate or abusive use may result in suspension or withdrawal of access.
3C. EXCLUSIONS
Unless expressly agreed in writing, the following are excluded:
- Website hosting
- Domain registration
- Plugin, software or theme licences
- Third-party subscriptions
- Ongoing website maintenance, updates or security monitoring
- Copywriting services
- Standalone graphic design services
- Legal, tax or regulatory compliance implementation
Where design input, visual feedback or light collaborative creation is provided during scheduled mentoring sessions, such input constitutes guidance only and does not create any separate design service, deliverable obligation, revision entitlement or ongoing design responsibility.
The Client remains solely responsible for securing, maintaining and paying for required third-party services, licences, platforms or subscriptions.
3D. SCOPE & VARIATIONS
3D.1 The Services are limited strictly to the Agreed Scope.
3D.2 Any services, deliverables, revisions, technical implementation, content creation, additional support or other requests not expressly included within the Agreed Scope shall constitute additional services.
3D.3 Additional services shall only be provided where agreed in writing in advance and may be subject to additional fees at our prevailing rates.
3D.4 We reserve the right to decline requests that fall outside the Agreed Scope.
4. PROGRAMME STRUCTURE
4.1 Sessions
Where included:
- 12 sessions per provider
- Valid for 12 months from the date of first payment
- Non-transferable
- Non-refundable (except where required by law)
- Do not roll over
Unused sessions expire after 12 months.
4.1A Early Completion
If all sessions are completed prior to expiry of the 12-month period, this shall not affect the total Fee or instalment schedule. All outstanding instalments remain payable in full and on their original due dates.
Completion of sessions does not constitute early termination or cancellation.
4.1B Off-Session Work
Where implementation work is agreed outside scheduled session time, it shall be deducted from the Client’s remaining session allocation.
Session allocation shall be determined reasonably based on time required.
No additional work shall be undertaken without prior written agreement.
4.2 Photography (Where Included)
Includes:
- The number of shoots specified at purchase
- The number of professionally edited images per shoot specified at purchase
Shoots must occur within 12 months from first payment.
Raw images remain the property of the photographer.
Edited images are licensed to the Client for business and marketing use only and may not be resold, sub-licensed or transferred.
Creative direction and final image selection remain at the photographer’s discretion.
48 hours notice is required to reschedule. Failure shall result in forfeiture.
We shall not be liable for weather, illness, venue restrictions or third-party cancellations.
5. PROGRAMME DURATION & INACTIVITY
The 12-month period runs continuously from the date of first payment and shall not be paused, suspended or extended unless agreed in writing.
Inactivity does not suspend the timeframe or remove payment obligations.
6. SCHEDULING & MISSED SESSIONS
A minimum of 24 hours notice is required to reschedule a session.
Failure to provide at least 24 hours notice or failure to attend a scheduled session shall result in automatic forfeiture of that session.
Arrival more than 15 minutes late shall result in forfeiture.
Sessions are subject to our reasonable availability.
Inability to secure preferred dates does not extend the programme period.
7. FEES & PAYMENT
7.1 The Fee is as agreed at purchase.
7.2 Instalments are a payment method only. The full Fee remains payable.
7.3 Fees are non-refundable except where required by law.
7.4 Payment shall be made without deduction, set-off or withholding.
7.5 Time for payment is of the essence.
8. LATE PAYMENT & ACCELERATION
8.1 Interest shall accrue daily on overdue amounts at the following annual rates above the Bank of England base rate applicable at the date the payment became overdue:
- 7 days late: 5% per annum
- 14 days late: 7% per annum
- 21 days late: 9% per annum
- 28 days late: 12% per annum
Interest accrues daily and does not compound.
8.2 The applicable rate increases automatically at each escalation point.
8.3 If payment remains outstanding for 30 days:
- The full remaining balance shall become immediately due and payable;
- Services may be suspended;
- Recovery action may commence.
Following acceleration, interest shall continue to accrue daily at the highest applicable rate until payment in full.
8.4 The Client shall be liable for all reasonable recovery costs, including administrative time charged at prevailing professional rates (minimum £200 per hour).
9. CONSUMER CANCELLATION RIGHTS
For the purposes of this clause, a consumer means an individual acting wholly or mainly outside their trade, business, craft or profession.
9.1 If you are purchasing as a consumer, you have the statutory right to cancel this Agreement within 14 days of entering into it.
9.2 By signing this Agreement and/or scheduling a session within the 14-day cancellation period, you expressly request that the Services commence before the expiry of that period.
9.3 If you cancel within the 14-day period after the Services have commenced, you shall be liable to pay for the Services supplied up to the date of cancellation, calculated on a proportionate basis in accordance with the total Fee.
9.4 Your statutory right to cancel shall be lost once the Services have been fully performed.
9.5 Where digital materials are supplied immediately and accessed by you, you expressly consent to immediate supply and acknowledge that your right to cancel in respect of those digital materials shall be lost upon access.
10. CHARGEBACKS
Initiating a chargeback without first attempting resolution constitutes breach of this Agreement.
You agree to indemnify us for:
- The disputed amount
- Merchant penalties
- Legal costs
- Administrative time (minimum £200 per hour)
Services may be suspended during disputes.
11. CLIENT RESPONSIBILITY
You confirm you are over 18 and legally capable of contracting.
You remain responsible for your business decisions and outcomes.
Services are not therapy, legal, tax, financial or medical advice.
12. NO GUARANTEE
No guarantee is made regarding revenue, growth or business outcomes.
13. CONFIDENTIALITY
Both parties shall maintain confidentiality except where required by law.
14. INTELLECTUAL PROPERTY
All materials, frameworks, methodologies, systems and content remain the exclusive intellectual property of BuildHER HQ.
You are granted a limited, non-exclusive, non-transferable licence for your own business use.
15. SUSPENSION & TERMINATION
We may suspend or terminate for:
- Non-payment
- Material breach
- Abusive conduct
- Reputational harm
- Intellectual property infringemen
Non-payment of any sum due under this Agreement shall constitute a material breach.
Outstanding balances become immediately due upon termination for breach.
Termination shall not affect accrued rights or remedies.
16. LIMITATION OF LIABILITY
We shall not be liable for indirect or consequential loss.
Total aggregate liability shall not exceed Fees paid.
Nothing excludes liability for death or personal injury caused by negligence or for fraud.
17. FORCE MAJEURE
We are not liable for delay caused by events beyond reasonable control.
18. DATA PROTECTION
Personal data processed in accordance with UK GDPR and the Data Protection Act 2018.
19. VARIATION
No variation shall be effective unless agreed in writing by both parties.
20. NOTICES
Notices must be in writing and sent by email. Notices are deemed received 48 hours after transmission.
21. GOVERNING LAW
This Agreement is governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.
22. SEVERABILITY
If any provision is held invalid, the remainder remains enforceable.
23. ASSIGNMENT
The Client may not assign or transfer this Agreement without prior written consent.
24. ACCEPTANCE
By signing this Agreement or making payment for the Services, the Client confirms acceptance of these Terms and acknowledges that they are legally binding.
25. EXECUTION
Signed:
